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Privacy policy

🔒 Peptly – Privacy Policy

Effective Date: [26/07/2025]
At Peptly, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our app, website, or services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Delivery address and PIN code

  • Payment information (UPI, cards – securely via third-party gateway)

b. Usage Data

  • Order history and browsing behavior

  • Device information, app usage logs

  • Location data (only when permission is given)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage your account and wallet

  • Provide customer support

  • Send order updates, promotions, or offers

  • Improve user experience and app performance

3. Sharing of Information

We may share your data with:

  • Vendors (only relevant order and delivery info)

  • Delivery partners (for accurate delivery)

  • Payment gateways (for processing payments securely)

  • Analytics services (like Google Analytics) to improve performance
    We do not sell your personal data to any third parties.

4. Data Security

  • We use encryption, secure servers, and limited access systems.

  • OTPs and sensitive payment data are never stored by Peptly.

5. Cookies and Tracking

  • Our app/website uses cookies to enhance user experience.

  • You can disable cookies in your browser settings, but some features may not work properly.

6. User Controls

  • You can view or update your information anytime from your account settings.

  • You can opt out of promotional SMS/Emails via a “unsubscribe” link or toggle.

7. Data Retention

  • We retain your data as long as your account is active, or as required by law.

  • Inactive accounts may be deleted after 24 months of non-usage.

8. Children’s Privacy

  • Peptly is not intended for use by individuals under 13 years of age.

  • We do not knowingly collect data from minors.

9. Your Consent

By using Peptly, you consent to the collection and use of your information as described in this Privacy Policy.

10. Changes to this Policy

We may update this Privacy Policy periodically. You will be notified via app or email of major changes.

11. Contact Us

For any questions or concerns regarding your data privacy, contact us at:

📧 support@peptly.in
📞 +91-74000701267
🏢 Peptly HQ – Bhiwandi District Thane, MH